About
Meet Ijeoma!
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I am customer passionate!
Our Committment
NWAMAKA N. was created out of a need to fill an obvious gap in the ecommerce industry: to constantly improve the customers' experiences in an ever-growing omnichannel environment and make customer service easy for our clients. As the demand for comfort increases, new online businesses are created to meet customers' demands in the comfort of their home. That's where we come in!
Our services are tailored to help you optimise your support channels, elevate your customers' satisfaction, and improve key metrics through personalized customer interactions - using helpdesk and technical tools.
My core services:
▪︎ Personalized Customer Support services
▪︎ Bilingual Customer Support services
▪︎ Ecommerce Customer Support
From live chat support, ticket management, social media moderation and engagement, call center services (inbound), e-commerce support (order management, refunds, returns, inventory, listings, etc), I bring my wealth of knowledge and skills to provide exceptional and personalized customer support services to e-commerce businesses, SaaS companies, start-ups, or individuals.
NWAMAKA N. is evolving, and I will continue to learn and master new technical skills that are essential for my clients.
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Languages spoken:
English = (Native/Bilingual proficiency)
French = (B2/C1 proficiency)
Available for:
Ecommerce businesses (Solo or Corporations
SaaS companies and Startups
Hospitality, Tourism and Concierge industry
Start-ups
Direct-to-consumer brands
etc.
Available within France, Europe, internationally, and within any time zone.
And...
🙋 A customer-first mindset with an empathetic approach to problem solving.
🗣️ Excellent verbal and written communication skills.
💪 A can-do attitude to create memorable customer service experiences.
🧑 Professional, enthusiastic and willing to adapt to your business model.
🧑🤝🧑 My clients are my personal projects.
🥉 Represents your brand to your customers.
💻 Ability to work remotely in any time zone.
✍️ Fast and error-free typing speed of 40 wpm.
Who I am!
Meet Ijeoma
Hi there 👋,
I'm Ijeoma N., and I help businesses and SaaS companies optimise their support channels, elevate their customers' satisfaction, and improve key metrics through personalized customer interactions - using helpdesk. Also, I provide tailored ecommerce support services to business owners looking to take some work off their plate - through order management, product inquiries, order processing, etc.
With 3+ years of experience and training in customer service, I am proficient in business processes that could help your business grow.
Want to connect and collaborate with me? Send an email and I'd be happy to work with you.
NWAMAKA N. is a Certified Gorgias Partner, and has expert knowledge of Gorgias integrations, client onboarding, ticketing systems, and CRM plug-ins required for every successful business.
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