PACKAGES
Be available to your customers, anytime, anywhere.
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Whether it is one-time, short-term, an extra hand to avoid ticket backlogs and late replies or someone to work as your online support agent, my services and offerings are personalized to meet your individual and business needs. Serve yourself!
On-off | Makeshift 🔂
In need of a support specialist to take care of your customers and support ticket for a day or one-off short period.
6 hours (or personalised work time) of uninterrupted customer support
Email and chat support
Livechat support
Social media support
Ticket escalations to the appropriate internal team
ADD-ONS:
Initial 15-30 mins kickoff call
End-of-day summary report
Collaboration with your support team
(Extra hours or days are allowed, and prices entirely negotiable)
Starting at €60...
Basic | Intermittent 📅
In need of a support specialist to take care of support tickets and communication channels for a weekly or intermittent period.
30+ hours/1 week of uninterrupted weekly customer support (at 6hr/day : 5days/wk)
Email and chat support
Livechat support
Social media support
ADD-ONS:
Initial 15-30 mins kickoff call
End-of-day/week summary report
Collaboration with your support team
(Extra hours or days are allowed, and prices entirely negotiable)
Starting at €250...
Standard | Interim ☎️
In need of a support specialist to take care of support tickets and communication channels for a 30-day or interim period.
120+ hours of uninterrupted monthly customer support (at 6hr/day : 5days/wk)
Email and chat support
Livechat support
Social media support
Shopify or ecommerce support
Inventory and product listing
Manage tracking and return tickets
Ticket escalations to the appropriate internal team
ADD-ONS:
Weekly summary reports, strategy calls and check-ins.
Collaboration with your support team
Create and track CSAT survey forms
(Extra hours or days are allowed, and prices entirely negotiable)
Starting at €700...
Retainer 🎗️
A retainer to take care of your customers and communication channels, month after month.
Everything in STANDARD
More personalized offerings
ADD-ONS:
Manage omnichannel support.
Weekly summary reports, strategy calls and check-ins.
(Extra hours or days are allowed, and entirely negotiable
Starting at €900...
All rates and packages are estimates and completely negotiable. If you require our services for lesser hours or a short period of time, kindly contact us via email for a discovery call.
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