Services
What I can do for you!
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Why choose us?
Ease your workload
Delegate support tasks, clear your plate, and create time to scale and manage your business.
Elevate customers experiences
24-hour timeline for all tickets or emails, improve reviews, and create a positive customer experience.
Manage your support channels
Address inquiries, complaints and interactions on social channels, and provide information about your products and services.
What we do.
Customer Support 💻
Personalised Customer Service and Support.
Email, Phone and Chat support (with or without pre-written script).
Create and Manage Help Center or Knowledge base articles.
Inbound via VOIP channels (Aircall, etc).
Live Chat Support & Assistance
Social Media Support (Instagram, Facebook, LinkedIn, YouTube, TikTok, etc)
E-commerce Support 🛍️
Personalised E-commerce Services.
Tickets Management via CRM Software (Gorgias, Intercom, Zoho desk, etc).
Refunds, Return, and Order Processing.
Shipping, Tracking and Listings
Store and Inventory Management (Etsy, Shopify, Amazon, Printful, Aliexpress, Vinted, etc.)
Shopify or Ecommerce Assistant
Pre-sales and after-sales support
Tools we use
Ecommerce 🧺
Shopify
Etsy
Ecwid
Amazon
Ebay
Vinted
Other custom Sites
Helpdesk 🖥️
Gorgias
Zendesk
Intercom
Freshdesk
Zoho desk
HubSpot
Aircall
etc.
Others
Canva
Notion
Slack
Google Suite
Microsoft Office and Teams
etc.
What you get!
🎖️ Exceptional customer service experience with every interaction via phone, chat, email, and social media channels.
🛒 Excellent understanding of your customer base and maintain your brand tone in every interaction.
⏳ Timely response to all tickets, orders and inquiries.
🧾 Regular detailed summary reports on all support interactions.
👫 Work closely with you and your team to relay customer feedbacks and provide ideas for improvements.
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